Question 1

How long does it take to build a website?

Accepted Answer

Starter websites are delivered within 5-7 business days, business websites within 7-10 business days, and enterprise builds are scoped per project. Timelines start once we have your content and branding.

Question 2

Do I need to provide the content and images?

Accepted Answer

You can provide them, or we can write and source them for you. Copywriting is R450 per page and we include licensed stock imagery at no extra cost on all packages.

Question 3

Will my website work on mobile phones?

Accepted Answer

Yes. Every site we build is designed mobile-first and tested on small, medium and large screens before handover.

Question 4

Can you redesign my existing website?

Accepted Answer

Absolutely. We audit your current site, preserve what ranks well, and rebuild the rest with proper redirects so you do not lose SEO value.

Question 5

Do you build e-commerce stores?

Accepted Answer

Yes. We build online stores with local payment gateways such as Payfast and Yoco, shipping rules and product management training included.

Question 6

Can I update the website myself?

Accepted Answer

Yes. We hand over an easy content management system and a recorded training session so your team can update text, images and pages.

Question 7

Do you design websites for schools and churches?

Accepted Answer

We do. We have templates and workflows specifically for schools, churches, NGOs, medical practices and restaurants.

Question 8

Will my site be accessible to people with disabilities?

Accepted Answer

We follow WCAG best practices including colour contrast, keyboard navigation, alt text and semantic HTML on every build.

Question 9

How many revisions do I get?

Accepted Answer

Two rounds of design revisions are included on all packages. Additional rounds are billed at an hourly rate agreed upfront.

Question 10

Do you provide website copywriting?

Accepted Answer

Yes, professional SEO copywriting is available at R450 per page, written for your audience and target keywords.

Question 11

Do you offer web hosting?

Accepted Answer

Yes. Bronze hosting is R80 per month, Gold is R100 per month and Platinum is R130 per month, all with free SSL.

Question 12

Is hosting included in the website packages?

Accepted Answer

Hosting is billed separately so you always own and control it. The first month is free with every new website build.

Question 13

Where are your servers located?

Accepted Answer

We host on infrastructure positioned for South African audiences to keep load times low for local visitors.

Question 14

Do you provide email hosting?

Accepted Answer

Yes, professional email accounts on your own domain are included with every hosting plan.

Question 15

How often are backups taken?

Accepted Answer

Bronze plans are backed up weekly, Gold daily, and Platinum daily to off-site storage.

Question 16

What happens if my site goes down?

Accepted Answer

We monitor uptime continuously and restore from backup where needed. Platinum clients receive same-day priority response.

Question 17

Can you migrate my existing website to your hosting?

Accepted Answer

Yes, migrations are free when you take a hosting plan with us and are usually completed with no downtime.

Question 18

Is an SSL certificate included?

Accepted Answer

Yes, a free SSL certificate is included and renewed automatically on every hosting plan.

Question 19

How long does SEO take to show results?

Accepted Answer

Expect early movement in six to eight weeks and meaningful ranking gains between three and six months, depending on competition.

Question 20

Can you guarantee first place on Google?

Accepted Answer

No reputable agency can guarantee rankings. We guarantee the work, the reporting and measurable progress against agreed targets.

Frequently Asked Questions

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Frequently Asked Questions

How long does it take to build a website?

Do I need to provide the content and images?

Will my website work on mobile phones?

Can you redesign my existing website?

Do you build e-commerce stores?

Can I update the website myself?

Do you design websites for schools and churches?

Will my site be accessible to people with disabilities?

How many revisions do I get?

Do you provide website copywriting?

Do you offer web hosting?

Is hosting included in the website packages?

Where are your servers located?

Do you provide email hosting?

How often are backups taken?

What happens if my site goes down?

Can you migrate my existing website to your hosting?

Is an SSL certificate included?

How long does SEO take to show results?

Can you guarantee first place on Google?

What is local SEO?

Do you offer SEO audits?

Do I need SEO if I run Google Ads?

Will you build backlinks for my site?

How do you report on SEO progress?

What is a realistic Google Ads budget?

Do you charge a percentage of ad spend?

Who owns the Google Ads account?

How quickly will I see leads from Google Ads?

Can you fix an underperforming Ads account?

Do Facebook ads work for South African businesses?

Do you create the ad creative?

What is the minimum Meta Ads budget?

How do leads reach me?

How many posts do you publish per month?

Do you manage comments and messages?

Do I get to approve content before it goes live?

Which platforms do you manage?

What is a Google Business Profile?

Can you verify my profile for me?

I do not have a physical shopfront. Can I still list?

How do I get more Google reviews?

Can you register a domain for me?

Who owns the domain?

Can I transfer my existing domain to you?

Do you require a deposit?

Are there any hidden costs?

Do you offer payment plans?

What payment methods do you accept?

Do you issue tax invoices?

Do you offer website maintenance?

What happens if my website is hacked?

How do I get support?

Do you provide training after handover?

What do you need from me to start?

What causes delays in delivery?

Do you work with clients outside Gauteng?

Explore Dark Cloud Host

Ready to grow your business online?